Frequently Asked Questions (FAQs)

What is the competition process?

The Process for entrants in all DHL regions excluding China, is as follows: 

Step 1: Entries

  • Fill in the entry form and upload your video by 28 October 2019 and await approval. Only approved entries will be displayed on www.dhlsgotheart.com.

Step 2: Country Winners

  • One winner per country will be selected by a Country Selection Committee.

Step 3: Regional Winners

  • From each region five Regional Winners will be selected by a Regional Selection Committee (they will all receive equal ranking).

  • They will each then be visited by a film crew to create a film about them, their charitable cause, and the volunteering/fundaising work they do. A photographer may also attend the film shoot to capture stills.

  • All Regional Winners are invited to their Regional finale event which will be hosted at their respective Employee of the Year ('EOY') event.

Step 4: Regional finales at EOY events

  • All Regional Winners will be celebrated at their respective EOY event and have the opporunity to win a share of a major prize fund. The films will also be shown.


The competition process differs slightly for entrants within China, and is as follows:

Step 1: Entries

  • Fill in the entry form and upload your video by 28 October 2019 and await approval. Only approved entries will be displayed on www.dhlsgotheart.com.

Step 2: Regional Winners

  • Five Regional Winners will be selected by a Regional Selection Committee (they will all receive equal ranking).

  • They will each then be visited by a film crew to create a film about them, their charitable cause, and the volunteering/fundaising work they do. A photographer may also attend the film shoot to capture stills.

  • Regional Winners are invited to their Regional finale event which will be hosted at their EOY event.

Step 4: Regional finale at EOY event

  • All Regional Winners will be celebrated at their respective EOY event and have the opporunity to win a share of a major prize fund. The films will also be shown.

What will happen to my entry if I don’t pass the first stage?
Unfortunately it means your entry won't be shown on the microsite. In this instance, you will receive an email to notify you. 

Where are the entry videos shown?
All approved entries will be shown on www.dhlsgotheart.com.

What is the timeline of the competition?

  • Country Judging (exc. China) will take place between 31 October and 07 November 2019

  • ​Country Winners will be announced 13 November 2019 (excludes entries from China)

  • Regional Judging will be between 25 November and 05 December 2019

  • Regional Winners will be announced 10 December 2019

  • The six Regional finale events (1 per Region) will be hosted at the EOY events in each region

  • EOYs are currently scheduled to take place in March and April 2020. Dates will be confirmed closer to the time.

When will I hear whether my video entry has been approved?
We'll send you a confirmation email within a week of entering. If your entry hasn't been accepted, you will also receive an email.

What is the prize?
This will be announced at a later stage. All Winners will take home a share of a major prize fund for their charitable causes. 

How do I submit my entry?
Go to www.dhlsgotheart.com and click 'Enter'. Then fill out the entry form and upload your video - please make sure it's no longer than 1 minute 30 seconds and no larger than 100MB in size. Each entrant or group must submit one video entry. If no video is uploaded the entry will not be accepted or considered for country or regional selection.

How long do I have to enter?
The competition opens on Tuesday 17 September 2019 at 9:00am (CET). It will then close to new entries on Monday 28 October 2019 at 23:59 (CET). Any applications received after the closing date and time will not be considered.

Can I pause my entry process and return to it later?
Yes. The entry form includes a ‘save progress’ function, allowing you to complete the entry form in your own time – providing it’s before the competition close date! Please note, once you choose to ‘save progress’, you will be automatically sent an email with a link to follow next time you want to proceed with the form. The email will be sent to the address you supplied at the beginning of the entry form. Please allow 24 hours for it to arrive and check your ‘Junk’ folder in case it has been diverted there. If you have not received the email after 24 hours, please contact info@dhlsgotheart.com and provide your full name and email address.

Can I make my entry in person?
No. Entries are to be made online only, via the microsite. There is both an entry form to be filled in, and a video to be submitted. 

What volunteering/fundraising work will be considered valid?

Any volunteering/fundraising work must be aligned with the following requirements and definitions:
1) Charitable volunteering/fundraising activities must have taken place within the last year (i.e. from 10 September 2018 onwards). Activities may have started before this date, but must have continued after it, in an ongoing manner.
2) Causes may involve, but are not limited to: animals & wildlife, arts & culture, children & young people, community, disability, education, the elderly, the environment, medicine, public service & military, sports, and welfare.
3) Charitable causes MUST be not for profit.
4) Check out the terms & conditions for more information.

What's the maximum number of entrants per group?
The maximum number of people in a group entry is 15. If you have a group with more than 15 members, please contact info@dhlsgotheart.com.

Who can enter the competition?
Anyone who is a DHL Express employee, with a valid passport, who is over the age of 18 as of 17 September 2019 can enter the competition. It is open to all DHL contracts, including temporary contracts and interns, but you must still plan to be employed/under contract until at least 31 July 2020 to be eligible.

Why do I have to be employed/under contract until 31 July 2020 to be eligible?
Should you be selected as a Regional Winner, we may wish to follow up with you and your charitable cause after the competition.

Do all entrants have to work for DHL?
Yes, all entrants have to work for DHL Express. Employee(s) can only advance to the Regional finale events if they're still employed by DHL Express at that time.

I'm new to DHL - can I still enter?
As long as you joined the company before 17 September 2019, you're eligible to enter.

My temporary contract ends before 30 September 2019. Can I still enter?
Unfortunately not. Your contract must be vaild until at least 31 July 2020.

I work for an associated entity different from DHL. Can I still participate?
Please liaise with your Country HR Champion on this.

If I'm from Aviation Europe, can I still participate?
Yes.

If I'm from GBS, can I still participate?
Only if you’re working for Express.

If I'm from EFFS, can I participate?
Yes.

If I'm from DGF, another DHL BU, DPDHL Corporate Center or PeP, can I participate?
Unfortunately not.

I'm from DGF but in a country where DGF and Express are merged – can I participate?
Unfortunately not.

I'm about to retire – can I participate?
As long as you're not planning to leave before 31 July 2020, yes!

I'm employed but on parental leave – can I participate?
Yes.

Is there an age restriction?
Yes. You need to be 18 years or older on the day of your application to enter.

Does DHL management have to approve my submission video before I enter?
No, every video will be reviewed once it is submitted. (this is what we refer to as the approval stage).

How should I enter if I don't have access to a camera? 
If you don't have a smartphone, or it doesn't have a working camera on it, don't worry - we can help. Please liaise with your Country HR Champion or email us on info@dhlsgotheart.com

Am I allowed to record my entry during work time?
No, please record your video in your own time.

If I have entered the competition in previous years, can I re-enter?
Yes!

What content should be included in my video?
We want you to Show your Heart! Tell us about:
1) Yourself or your group (if you're submitting a group entry)
2) Your chosen charitable cause
3) The volunteering/fundraising work you undertake for them.

What format should my video entry be in?
We accept the following file types: P4, WebM, FLV, MOV, OGV, 3GP, 3G2, WMV, MPEG, FLV, MKV and AVI.

Does the film need to be professionally filmed, and is there a maximum budget that my video submission should not exceed?
There will be no discrimination in terms of the video's production quality, i.e. there will be no advantage given to professionally filmed videos, so filming on your phone is absolutely fine if you don't have a high-quality camera.

Is the location of my filming important?
No. Just choose a location you feel comfortable with. As with video production quality, no extra points will be awarded for location. 

I am having issues uploading my video – can you help? 
Please wait for your video to finish uploading, and do not refresh or press the back button in your browser window. Video uploads require a good internet connection, so please be patient. If you are still unable to upload your video, please contact info@dhlsgotheart.com.

Who is on the Regional Selection Committee?
While this will vary from region to region. It will usually consist of members of Regional management, representatives from each department and potentially a further authority.

I feel that I wasn’t shortlisted because the regional panel was biased. Can I appeal against this decision? Who can help me?
Unfortunately, you cannot appeal against this decision. All decisions are final. However, if you do have genuine concerns, please inform your Country HR Champion or Regional HR Champion, or send an email to info@dhlsgotheart.com.

Will I be filmed if I am a Regional Winner?
Yes, we may also send a photographer on the film shoot to capture stills. Please see the copyright & granting rights declaration for details that you have to agree to during your registration process. 

Do I have to take time off from work for the final?
Please contact your Country HR Champion for more information on this.

If an entry is made as a group, how many members can attend the Regional Final?
If an application involves more than one member, a single member must be nominated by the group to attend the regional finale event at their respective EOY event.

Will DHL be organizing the flights and accommodation?
Yes, we will, don’t worry.

Can I bring any guests?
Unfortunately not. No guests are invited to attend the finale events.

Who is my Country HR Champion?
Please contact us at info@dhlsgotheart.com if you don't know your Country HR Champion.

Are there any hidden costs for participants involved?
No, apart from any potential internet data costs incurred in recording and uploading your video.

Is DHL's Got Heart on social media?
There is a Facebook group (https://www.facebook.com/groups/dhlsgotheart) supporting the competition, which should be up and running shortly.

Will DHL accept any liability for loss, damage or injury relating to my competition entry?
No. DHL Express does not accept any liability for loss, damage or injury during the creation of your DHL's Got Heart entry. Please refer to the Competition Terms & Conditions for more information.

Does my charitable cause need to be a registered charity?
No. But if it is, please do provide their registered charity number.