Terms & Conditions ("T&Cs")

These terms and conditions relate to your application to participate in a competiton entitled “DHL’s Got Heart”. By submitting an entry to ‘DHL’s Got Heart’, entrants agree to these T&Cs both for themselves, and on behalf of any other members of a group entry which they are making.

DHL International GmbH, Charles-de-Gaulle-Str. 20, 53113 Bonn, Germany (‘DHL’) reserves the right to cancel or amend the competition, and the here stated Terms and Conditions, at its sole discretion. DHL's decisions regarding all elements of the submission process and the event shall be final and binding.

This document may be updated with further rules which may apply. You will be notified about any updated versions.

Published: 19 October 2022

Entrants must be at least 18 years old on the day their entry is submitted.

Entrants must be employed by, or under contract with, a DHL Express legal entity ("DHL Express") on the date of entry. Entrants may only advance to the Regional Finals if they are still employed, or under contract, by DHL Express at that time. For members of a group the below exemption applies. Regional Winners must plan to still be so employed or contracted on 31 July 2023 as DHL may wish to follow up with winners post-competition.

Regional Winners may require a passport or visa to attend the Regional Final in their Region.

Entrants must be actively engaged with volunteering/fundraising activities on an ongoing basis for a charitable cause. The entrants’ activities must have taken place within the year preceding the entry (i.e. from 30 September 2021 to 30 September 2022). Activities may have started before this date, but must have continued after it, in an ongoing manner.

A person may not submit more than one entry, whether individually or as part of a group.

All personal details and/or information given in your application, either in this form or otherwise, must be truthful, accurate and in no way misleading.

DHL reserves the right to disqualify you if you have supplied untruthful, inaccurate or misleading personal details and/or information, have failed to abide by the rules, and/or are in breach of the terms hereof.

DHL is completely free to decide whether activities count as charitable causes or not. However certain rules will always apply. They MUST NOT be for profit, fraudulent or involved in illegal activities. They must not harm DHL's reputation, or represent a breach of DHL’s policies or values. 

A cause cannot be an individual person.

An entry cannot glorify the use of alcohol, drugs, weapons or pornography, or support political groups/parties. Nor can an entry discriminate against race, age, sex, disability, sexual orientation, ethnicity, religion, political orientation or national origin.

If DHL is prevented for any reason from being able to make a donation to the charitable cause chosen by the winner, then another charitable cause may be mutually agreed with the winner. 

Entries should be made online at www.dhlsgotheart.com. The competition opens on 20 October and the deadline for entries is 24 November 2022.

Any entries received after the closing date and time will not be considered.

All personal details and/or information submitted in the form or otherwise (such as in any uploaded video) must be truthful, accurate and in no way misleading.

DHL does not accept any responsibility for any technical failure or malfunction, or any other problem with any online entry, system, server, provider or otherwise, which may result in entries not being properly received.

If you are experiencing problems with the online entry form or have any other questions related to the competition, please contact the DGH team by email at info@dhlsgotheart.com.

If applying as a group, the names and details of all group members must be provided in the same, single entry.

Groups should have a maximum of 15 members per entry. Groups with more than 15 members should contact info@dhlsgotheart.com for further information.

All group members must be DHL Express employees and conform to the employment requirements as outlined in these T&Cs.  If a group includes members who leave DHL before the regional final the entry will not be rejected as long as other group members continue to be employed.

If an entry involves more than one member, and the group is invited to attend the Regional Final at their respective Employee of the Year ('EOY') event, a single member must be nominated by the group to attend.

Each entry must include one video.

Video entries should be no longer than 1min 30secs and no larger than 100MB in size. The following file types are accepted: P4, WebM, FLV, MOV, OGV, 3GP, 3G2, WMV, MPEG, FLV, MKV and AVI.

All fields within the form must be completed.

Files which contain viruses or other harmful programs must not be transferred.

Videos must not misrepresent the charitable volunteering/fundraising activities undertaken.

Videos must not contain any material which is in any way defamatory, obscene, unlawful, harmful, offensive, inappropriate, or infringes the rights of any third party.

Entrants must not endanger themselves or others, or take any unnecessary risks in order to make their video. Participation is, however, at entrants' own risk and DHL does not accept any liability for loss, damage or injury during the filming of the video.

Videos may be accepted or rejected at the sole discretion of DHL. These terms do not guarantee that a video will be used or displayed in any way.

The express consent of all people appearing in the video must have been obtained by the entrants for the video to be used for the purposes outlined in these T&Cs, prior to its uploading. In case of minors, the express consent has to be obtained from the guardian.

Entrants acknowledge that the contents of submitted videos will not be treated as confidential but may be used as set out in these T&Cs, the video consent form and the data privacy information. In regards to your submitted Content (e.g. photo, video, etc.) you grant DHL the rights to use and publish it for internal and external communication about the event and internal and external promotion of DHL according to the consent that you have provided when you uploaded your Content. Should entrants advance to the Regional Finals, DHL may film and record entrants and entrants' charitable cause and use entrants' entry or additional recordings without limitation including your name, portrait, picture, voice, likeness, image, statements about the Competition, and biographical information for news, publicity, information, advertising, public relations, and promotional purposes, without any further compensation, notice, review, or consent, unless you object. The objection may be sent to info@dhlsgotheart.com. 

Process for all regions excluding China

Following competition close, entries will be reviewed at a Country Level by a Country Selection Committee to determine one Winner per Country (‘Country Winner’).

Country Winners will proceed to a final round, where five Winners (‘Regional Winners’) will be selected for each DHL Region by the respective Regional Selection Committees. During these events, the Winners may be filmed and/or photographed.

Process for China only

Following competition close, entries will be reviewed and five Winners (‘Regional Winners’) will be selected by a China Selection Committee. 

Process for all regions

All Regional Winners will be invited to attend a finale event within their Region, which will form part of the EOY event within their region. During this event, the Winners may be filmed and/or photographed.

DHL International GmbH takes entrants’ privacy very seriously. DHL International GmbH will handle your personal data strictly in compliance with applicable data privacy law, e.g. the European General Data Protection Regulation. Entrants will be informed in detail about the usage of their personal data upon registry.



Big hearts change the world Big hearts change the world

We're sorry

We're sorry

Internet Explorer is not supported
We're sorry, but Internet Explorer doesn't support this website. Please use another browser to find out all about the incredible work that DHL's Got Heart is doing.
Internet Explorer is not supported